Forums » Support

• Timber Brick

  

  • 37 posts
   

  April 9, 2020 5:19 AM CEST

  There is plenty of room on my phone.  I have a suspicion.  I think that I used to log in with my screen name using the social login.  Now it forces me to use my e-mail address.  Perhaps the data is still on my phone in a directory with my screen name.   Is this possible?

• Martin Vogt

  

  • 1 posts
   

  April 2, 2020 8:31 PM CEST

  I have exactly the same problem. The login screen appeared and all creations are gone after the login...

• Lénárd Pásztor

  

  • 340 posts
   

  March 24, 2020 11:24 AM CET

  Hi Timber,

   

  Unfortunately we not store the app configuration on server side, so we can't recover it for you. This is something in our todo list.

  Do you have enough free space on your phone? Maybe the appdata lost at OS level. This type of error is a new issue.

• Timber Brick

  

  • 37 posts
   

  March 23, 2020 4:07 AM CET

  Tonight I started the app and was surprised with the log in screen.  When I logged in my creations were gone.  I have 20 complex creations configuring 8 different SBRICKS on 10 different profiles.   Please tell me that has been a software error and that my creations can be recovered.