Forums » Support

• Lénárd Pásztor

  

  • 340 posts
   

  January 25, 2019 2:24 PM CET

  drickmiller said:
  

  I already have.  I've been waiting 6 weeks to get a shipping label from them to return the bad part.  Not big on customer service this company is.  

   

  Ok, I found a note about that. I sent you a mail directly now, about to prepare the replacement.

• drickmiller

  

  • 2 posts
   

  January 24, 2019 3:09 PM CET

  I already have.  I've been waiting 6 weeks to get a shipping label from them to return the bad part.  Not big on customer service this company is.  

• Lénárd Pásztor

  

  • 340 posts
   

  January 24, 2019 2:53 PM CET

  It could be hardware issue. Report it to support@sbrick.com please.

• drickmiller

  

  • 2 posts
   

  December 15, 2018 3:11 AM CET

  I am having this problem also.  Firmware update makes no difference.

• Balint Mezei

  

  • 310 posts
   

  June 9, 2017 12:38 PM CEST

  [blockquote]Etika said:

  Hello,

  Could you please advise me on the following issue. Port C doesn't work properly. It is always in ON state meaning if I connect a motor it starts working immediately and never stops. Ports A B D are OK. I have updated the sbrick to version 18 but it didn't help, any ideas?

   

  Thank you in advance!

  BR,

  Aleksey

  [/blockquote]

   

  Dear Aleksey, 

  Thank you for your message. It sounds wired. I have forwarded the questions to our developers. 

  They will check this out! 

  Soon we will get back to you!

  Thanks,

  Balint
  SBrick Team

• Etika

  

  • 1 posts
   

  June 9, 2017 10:31 AM CEST

  Hello,

  Could you please advise me on the following issue. Port C doesn't work properly. It is always in ON state meaning if I connect a motor it starts working immediately and never stops. Ports A B D are OK. I have updated the sbrick to version 18 but it didn't help, any ideas?

   

  Thank you in advance!

  BR,

  Aleksey