Forums » Support

• Lénárd Pásztor

  

  • 340 posts
   

  November 16, 2019 1:11 PM CET

  Peter Subert said:
  Hello Support Team, One of our customers returned 2 SBricks: they were not used for abt. 2 years. The user wanted to re-connect them, but they show no life at all. Temperature: 0.00 Voltage 0.00V Hardware Version: 4 Firmware Version: 0 Low power alert is set Firmware upgrade is not possible (the message flashes for a second and then gone). I tested with iOS 11+ on an iPhone 6. Any ideas, please? Thanks, Peter

  Hi Pater,

   

  Have you tried to update them with the simple control app?

• Jos vantWestende

  

  • 2 posts
   

  November 10, 2019 3:32 PM CET

  I have the same problem with my 2 bricks (4yrs old), although the message plz update ur brick doesnt dissapear. With android no buttons seem to work in the test environment, with ios i can test the led. There is no button for firmware update. The app simple sbrick control doesnt find the bricks. Plz help.
• Peter Subert

  

  • 36 posts
   

  November 10, 2019 3:03 PM CET

  Correction: please read “update your Sbrick” instead.
• Peter Subert

  

  • 36 posts
   

  November 10, 2019 3:02 PM CET

  James, that would be fine, but the “update your message” flashes and it disappears. I do not have any options how to upgrade an Sbrick otherwise.
  I am hoping support browse our conversations and they step in.
  Thanks,
  Peter
• lucas durham

  

  • 3 posts
   

  November 9, 2019 10:23 PM CET

  yep same problem here although it happened when I tried to update one of my sbricks using the windows scratch compatible app weird

• Peter Subert

  

  • 36 posts
   

  November 7, 2019 11:10 PM CET

  Hello Support Team,
  One of our customers returned 2 SBricks: they were not used for abt. 2 years. The user wanted to re-connect them, but they show no life at all.
  Temperature: 0.00
  Voltage 0.00V
  Hardware Version: 4
  Firmware Version: 0
  Low power alert is set
  
  Firmware upgrade is not possible (the message flashes for a second and then gone).
  I tested with iOS 11+ on an iPhone 6.
  
  Any ideas, please?
  
  Thanks,
  Peter