Forums » Support

• Marc Jaouen

  

  • 99 posts
   

  March 23, 2016 7:35 PM CET

  The new SBrick was delivered today by Fedex. Thanks a lot for this fast exchange :)

  Marc

• Marc Jaouen

  

  • 99 posts
   

  March 13, 2016 6:20 PM CET

  The exchange is really becoming necessary: the SBrick remains invisible to my two devices, and although it comes back after a while, it's not normal.

  I can return the faulty SBrick to you when I receive the new one : it could be interesting for you to identify which component failed after one year.

  Marc

• Tamas Misik

  

  • 164 posts
   

  March 13, 2016 10:18 AM CET

  Hello Marc,
  
  This problem isn't normal.
  You will get a new SBrick as soon as possible. 
  
  Please check your inbox. You have got an e-mail about the details. 
  
  Tamas. 

• Marc Jaouen

  

  • 99 posts
   

  March 13, 2016 8:47 AM CET

  It has happened again... I had to switch to ports A, B and D instead of A, C and D.

   

  I must send this email now :(

• Marc Jaouen

  

  • 99 posts
   

  March 13, 2016 12:40 AM CET

  Thanks! It's OK right now, but if has done that once, it may happen again :(

• Balint Mezei

  

  • 310 posts
   

  March 12, 2016 10:07 PM CET

  Hi, 
  
  Please write an e-mail for us, on info@sbrick.com 
  We will manage your problem. 
  
  Best regards, 
  
  Balint Mezei - SBrick Team 

• Marc Jaouen

  

  • 99 posts
   

  March 12, 2016 10:32 AM CET

  Hi guys,

  The Port C of my SBrick refused to respond yesterday evening (tried different configurations to be sure it came from the SBrick).

  It came back after I upgraded from v2.0.2 but I don't think the problem came from the app ;)

  If my problem come back and if Port C is definitely out of order, what is the fastest and easiest way to receive a new one ?

  Thanks in advance,

  Marc