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What if my SBrick must be exchanged?

    • 99 posts
    March 23, 2016 7:35 PM CET

    The new SBrick was delivered today by Fedex. Thanks a lot for this fast exchange :)


    • 99 posts
    March 13, 2016 6:20 PM CET

    The exchange is really becoming necessary: the SBrick remains invisible to my two devices, and although it comes back after a while, it's not normal.

    I can return the faulty SBrick to you when I receive the new one : it could be interesting for you to identify which component failed after one year.


    • 164 posts
    March 13, 2016 10:18 AM CET

    Hello Marc,

    This problem isn't normal.
    You will get a new SBrick as soon as possible. 

    Please check your inbox. You have got an e-mail about the details. 


    • 99 posts
    March 13, 2016 8:47 AM CET

    It has happened again... I had to switch to ports A, B and D instead of A, C and D.


    I must send this email now :(

    • 99 posts
    March 13, 2016 12:40 AM CET

    Thanks! It's OK right now, but if has done that once, it may happen again :(

    • 310 posts
    March 12, 2016 10:07 PM CET


    Please write an e-mail for us, on 
    We will manage your problem. 

    Best regards, 

    Balint Mezei - SBrick Team 

    • 99 posts
    March 12, 2016 10:32 AM CET

    Hi guys,

    The Port C of my SBrick refused to respond yesterday evening (tried different configurations to be sure it came from the SBrick).

    It came back after I upgraded from v2.0.2 but I don't think the problem came from the app ;)

    If my problem come back and if Port C is definitely out of order, what is the fastest and easiest way to receive a new one ?

    Thanks in advance,