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  • Profile Type: Regular Member
  • Profile Views: 1,587 views
  • Friends: 0 friends
  • Last Update: August 25, 2016
  • Joined: March 15, 2015
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  • Carsten Luetjens
    Carsten Luetjens replied to a topic in the forum Support:
    Hello, I´m Carsten from Hamburg, Germany,last weekend I used my Sbricks for the first time and encountered a problem:Can´t enter my account via the app! Always get the message "invalid email address or invalid Password". But can enter here...  moreHello, I´m Carsten from Hamburg, Germany,last weekend I used my Sbricks for the first time and encountered a problem:Can´t enter my account via the app! Always get the message "invalid email address or invalid Password". But can enter here and also can enter the Profile designer with my assigned emailadress and password. My mobile devices are iPhone 6s and iPad2 with latest OS. WHO CAN HELP?         
    • August 25, 2016
  • Carsten Luetjens
    Carsten Luetjens Can´t enter my account via the app! Always get the message "invalid email address or invalid Password".
    But can enter here and also can enter the Profile designer with my assigned emailadress and password.


    My...  more
    Can´t enter my account via the app! Always get the message "invalid email address or invalid Password".
    But can enter here and also can enter the Profile designer with my assigned emailadress and password.


    My mobile devices are iPhone 6s and iPad2 with latest OS.


    WHO CAN HELP?  
    • August 25, 2016
    • Carsten Luetjens
      Balint Mezei Hello Carsten!

      We ask you to try to change your password through this page, and try again sign in with the new one in the application again....  more
      Hello Carsten!

      We ask you to try to change your password through this page, and try again sign in with the new one in the application again.

      https://social.sbrick.com/members/settings/password

      If it won't work, please reinstal the application and try it again.

      If after all this, it won't work, please contact us on info@sbrick.com, and we will help you.

      Best wishes,
      Balint - SBrick Team  
      • August 26, 2016
    • Carsten Luetjens
      Carsten Luetjens Hi Balent, found the problem! The iOS app does simply not accept that in my password there was the special character of "&"... It is weird but I tried it out at least 3 times! Can this be changed in future?
      • August 26, 2016
    • Carsten Luetjens
      Balint Mezei Oh, i see. We did not experience a problem like that before, so i think this system won't change, but i forward the idea to our developers. Regards, Balint
      • August 27, 2016
  • Carsten Luetjens
    Carsten Luetjens has just signed up. Say hello!
    • March 15, 2015
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Personal Information

  • First Name Carsten
  • Last Name Luetjens
  • Gender Male
  • Birthday November 13, 1969

Contact Information

  • Website http://bausteinebahn.de

Forum Posts

  • August 25, 2016 12:16 PM CEST
    in the topic SBrick iOS App in the forum Support
    Hello, I´m Carsten from Hamburg, Germany,last weekend I used my Sbricks for the first time and encountered a problem:Can´t enter my account via the app! Always get the message "invalid email address or invalid Password". But can enter here and also can enter the Profile designer with my assigned emailadress and password. My mobile devices are iPhone 6s and iPad2 with latest OS. WHO CAN HELP?        This post was edited by Carsten Luetjens at August 25, 2016 12:16 PM CEST
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