Updates

• 
  Carsten Luetjens replied to a topic in the forum Support:

  Hello, I´m Carsten from Hamburg, Germany,last weekend I used my Sbricks for the first time and encountered a problem:Can´t enter my account via the app! Always get the message "invalid email address or invalid Password". But can enter here...  moreHello, I´m Carsten from Hamburg, Germany,last weekend I used my Sbricks for the first time and encountered a problem:Can´t enter my account via the app! Always get the message "invalid email address or invalid Password". But can enter here and also can enter the Profile designer with my assigned emailadress and password. My mobile devices are iPhone 6s and iPad2 with latest OS. WHO CAN HELP?         

  • August 25, 2016
• 
  Carsten Luetjens Can´t enter my account via the app! Always get the message "invalid email address or invalid Password".
  But can enter here and also can enter the Profile designer with my assigned emailadress and password.
  
  
  My...  moreCan´t enter my account via the app! Always get the message "invalid email address or invalid Password".
  But can enter here and also can enter the Profile designer with my assigned emailadress and password.
  
  
  My mobile devices are iPhone 6s and iPad2 with latest OS.
  
  
  WHO CAN HELP?  

  • August 25, 2016

  • 
    Balint Mezei Hello Carsten!
    
    We ask you to try to change your password through this page, and try again sign in with the new one in the application again....  moreHello Carsten!
    
    We ask you to try to change your password through this page, and try again sign in with the new one in the application again.
    
    https://social.sbrick.com/members/settings/password
    
    If it won't work, please reinstal the application and try it again.
    
    If after all this, it won't work, please contact us on info@sbrick.com, and we will help you.
    
    Best wishes,
    Balint - SBrick Team  

    • August 26, 2016
  • 
    Carsten Luetjens Hi Balent, found the problem! The iOS app does simply not accept that in my password there was the special character of "&"... It is weird but I tried it out at least 3 times! Can this be changed in future?

    • August 26, 2016
  • 
    Balint Mezei Oh, i see. We did not experience a problem like that before, so i think this system won't change, but i forward the idea to our developers. Regards, Balint

    • August 27, 2016
• 
  Carsten Luetjens has just signed up. Say hello!

  • March 15, 2015