Forums » Support

• Thias Thias

  

  • 3 posts
   

  January 8, 2016 11:27 AM CET

  I was not able to get it to work. Just installed the app. The next step would be to add a profile, that did not work. The next step after that would be to connect to the brick. What you say is, that will not work because the 3gs has a wrong BT chip? Now that would be a nice example of bad design decision in my eyes... What would be better suited for a remote controller than an old cheap smartphone? I sure wont give my new 600 Euro IPhone into the hands of my 5 year old son to play with... 

• Frank Vollmer

  

  • 7 posts
   

  January 8, 2016 9:00 AM CET

  Hi Thias, I had/have the same issue with my Iphone 4S, they set the wrong ratio for the Iphone... I made a profile in 16:9, and then I could see/use it. It's a bit "squeezed", but it works...

  Tamas told me on 24. Nov 2015, the ratio bug will be fixed "within a few days", so I don't believe it will be fixed until next year. :-(

  However, I'm wondering, how you managed it to get it work with your 3GS, according the specs of your Iphone 3GS, it don't have BLE (Bluethooth Low Energy, also known as BT 4.0)

   

• Thias Thias

  

  • 3 posts
   

  January 7, 2016 5:42 PM CET

  I can not see any profiles I made for my iphone 3gs. Whats might be the problem? (Aspect ratio is set to 3:2)
  When klicking on "market" the list is empty, too.
  This post was edited by Thias Thias at January 7, 2016 5:45 PM CET
• Justin Carter

  

  • 3 posts
   

  December 15, 2015 4:43 PM CET

  So when can we expect the motion controlled/gyroscope features to come back to the profile market/potentially the designer? I know we can now create our own control profiles, but the feature to be able to control creations using the gyroscope has been gone for a while. I was just wondering because it was my personally favorite feature that made things easier to control. Hope to hear back soon, thanks.

• Frank Vollmer

  

  • 7 posts
   

  December 1, 2015 9:34 AM CET

  [blockquote]Tamas Misik said:

  Thanks for the report.
  
  It will be fixed in the new version which will be availalbe within a few days.
  The iPhone4s screen ratio bug with the custom profiles also fixed. 

  [/blockquote]

  Hi Tamas

  Any expected release date for the new version ?

  Frank

• Uwe Wefer

  

  • 5 posts
   

  November 24, 2015 6:03 PM CET

  Hello Tamas,

  i have an ipad mini 4 with IOS 9.1 and cant select an image for my own creations.

  wenn i tab Select image, the app ask for camera or Photo library, but nothing happens wenn i select one of this.

  On the Android app it works fine.

   

   

   

• Tamas Misik

  

  • 164 posts
   

  November 24, 2015 12:47 PM CET

  Thanks for the report.
  
  It will be fixed in the new version which will be availalbe within a few days.
  The iPhone4s screen ratio bug with the custom profiles also fixed. 

• Sascha Valckenier Kips

  

  • 5 posts
   

  November 22, 2015 1:53 AM CET

  [blockquote]Tamas Misik said:

  Dear Sascha and Mark,
  
  We will fix it. Thanks for the report! :)

  [/blockquote]

  Hello Tamas,

   

  In App Version 3.12 Build 492 it is not fixed.

  Login with an e-mail adress with +-Sign does also not work.

• Tamas Misik

  

  • 164 posts
   

  November 20, 2015 9:41 PM CET

  Hello Casper,
  Yes, it's a know bug in the iOS 8.3.
  
  The apple fixed it in the newer iOS versions, so if you update to iOS 9 you will able to update the SBrick's firmware.
  But don't worry, if you use iOS even the oldest SBricks firmware works perfectly. We just updated the SBrick's firmware because the Android :)

• Casper Koolen

  

  • 2 posts
   

  November 20, 2015 5:54 PM CET

  Hello,
  
  I just purchased two new sbricks and wanted to check if my two original sbricks (purchased during the initial release last year) were up to date with their firmware. On both my iPad Air2 and iPhone 6 the app tells me that a firmware update is not possible with iOS 8.3. Is this a known problem?
• Tamas Misik

  

  • 164 posts
   

  November 4, 2015 12:08 PM CET

  [blockquote]D Han said: Hi Steffan, Thanks for the info as I need to confirm because https://social.sbrick.com/wiki/view/pageId/12/slug/application-device-compatibility only listed up to iOS 8. Cheers DHan[/blockquote]
  
  Thanks for the report. I have updated the list :) 

• D Han

  

  • 2 posts
   

  November 3, 2015 11:03 PM CET

  Hi Steffan,
  
  Thanks for the info as I need to confirm because https://social.sbrick.com/wiki/view/pageId/12/slug/application-device-compatibility only listed up to iOS 8.
  
  Cheers
  DHan
• Uwe Steffan

  

  • 7 posts
   

  November 3, 2015 7:28 PM CET

  Hi  D Han!

  As you can see in my Album, my Dragline 42042 works with 2 SBricks, the Dragbucket from Designer Han, and IOS 9.1. ;-)

  My Merzedes Arocs works with one SBrick and IOS 9.1 too.

• D Han

  

  • 2 posts
   

  November 2, 2015 2:32 PM CET

  Hi,
  
  I am keen in buying Sbrick but would like to know if it works with a iDevice with iOS 9.1. Thanks.
  
  Cheers
  DHan
• Mark Singleton

  

  • 28 posts
   

  October 31, 2015 7:10 PM CET

  [blockquote]Tamas Misik said:

  Dear Sascha and Mark,
  
  We will fix it. Thanks for the report! :)

  [/blockquote]

  Thank You :-)

• Sascha Valckenier Kips

  

  • 5 posts
   

  October 29, 2015 6:28 PM CET

  Now i have become my 2 Sbricks.

  I have a question to Sbrick Security on IOS App.

  how can i enable the Security? i can only see in the app, security is diasabled.

  And i haven't found a describtion to enable the security.

   

  Thanks Sascha

   

• Sascha Valckenier Kips

  

  • 5 posts
   

  October 29, 2015 6:26 PM CET

  [blockquote]Tamas Misik said:

  Dear Sascha and Mark,
  
  We will fix it. Thanks for the report! :)

  [/blockquote]

  Very fine. Thanks

• Tamas Misik

  

  • 164 posts
   

  October 27, 2015 1:05 AM CET

  Dear Sascha and Mark,
  
  We will fix it. Thanks for the report! :)

• Sascha Valckenier Kips

  

  • 5 posts
   

  October 26, 2015 8:16 PM CET

  [blockquote]Mark Singleton said:

  [blockquote]Sascha Valckenier Kips said:

  Hello,

  i try to login with social account in my sbrick App Version 3.9 (Build 434).

  The App says "Error - Wrong e-mail address / password - Try again".

  If i try with the same dates login to the sbrick.com website, that is no problem. You see it with this post.

   

  Can any help me, what is the problem with the app?

   

  Thanks,

  Regards Sascha

  [/blockquote]

   

  I had this problem with special characters in my password, they work fine on the website, but not in the app, so had to remove them.

  [/blockquote]

   

  Hello Mark,

  thanks for your answer, but i have checked with password without special characters. The same answer from app.

  But the hint is right. My e-mail adress has an "+"-Sign in the e-mail Account (Sample aaa+bbb@domain.tld). Without it works fine. This is a big bug in the app. The "+"-Sign is a legal character in e-mail adresses.

   

  @Support: Please correct this bug in the app.
   

  Regards

   

  Sascha

  
  This post was edited by Sascha Valckenier Kips at October 26, 2015 8:21 PM CET
• Mark Singleton

  

  • 28 posts
   

  October 26, 2015 5:39 PM CET

  [blockquote]Sascha Valckenier Kips said:

  Hello,

  i try to login with social account in my sbrick App Version 3.9 (Build 434).

  The App says "Error - Wrong e-mail address / password - Try again".

  If i try with the same dates login to the sbrick.com website, that is no problem. You see it with this post.

   

  Can any help me, what is the problem with the app?

   

  Thanks,

  Regards Sascha

  [/blockquote]

   

  I had this problem with special characters in my password, they work fine on the website, but not in the app, so had to remove them.

• Sascha Valckenier Kips

  

  • 5 posts
   

  October 26, 2015 4:14 PM CET

  Hello,

  i try to login with social account in my sbrick App Version 3.9 (Build 434).

  The App says "Error - Wrong e-mail address / password - Try again".

  If i try with the same dates login to the sbrick.com website, that is no problem. You see it with this post.

   

  Can any help me, what is the problem with the app?

   

  Thanks,

  Regards Sascha

• yannick vignat

  

  • 2 posts
   

  October 20, 2015 7:20 PM CEST

  hi, I'm using ios 7.0.3 on my ipad (version 1) It is not possible to keep that version for using sbrick? And my iphone will be to old for installing the IOS 8 ! [blockquote]Tamas Misik said:

  Hi Yannick,
  
  You need iOS 8.0 or higher for the SBrick app. Unfortunately you won't able to use the app with iOS 7.0 
  
  [blockquote]yannick vignat said:

  Hi

   

  I received my sbricks last week.

  I've got an Ipad 1 (with IOS 7) and a iphone 4S and I installed the lastest version available of sbrick application.

  But I'm not apple to logon on the application taht will automatically close itself, and I'm not able to join the market. When I click on the "Market" button when i'm creating a profile, the application is clossing itself too.

  [/blockquote]

  [/blockquote]
• Tamas Misik

  

  • 164 posts
   

  October 12, 2015 1:33 PM CEST

  Hi Yannick,
  
  You need iOS 8.0 or higher for the SBrick app. Unfortunately you won't able to use the app with iOS 7.0 
  
  [blockquote]yannick vignat said:

  Hi

   

  I received my sbricks last week.

  I've got an Ipad 1 (with IOS 7) and a iphone 4S and I installed the lastest version available of sbrick application.

  But I'm not apple to logon on the application taht will automatically close itself, and I'm not able to join the market. When I click on the "Market" button when i'm creating a profile, the application is clossing itself too.

  [/blockquote]

• Tamas Misik

  

  • 164 posts
   

  October 12, 2015 1:27 PM CEST

  Dear Dirk,
  
  What kind of iOS decice do you use? There should not be any difference between the apps (expect the design). Please let us know more details.
  You can also contact us at info@sbrick.com 

• yannick vignat

  

  • 2 posts
   

  October 12, 2015 1:20 PM CEST

  Hi

   

  I received my sbricks last week.

  I've got an Ipad 1 (with IOS 7) and a iphone 4S and I installed the lastest version available of sbrick application.

  But I'm not apple to logon on the application taht will automatically close itself, and I'm not able to join the market. When I click on the "Market" button when i'm creating a profile, the application is clossing itself too.